Customer Care for Element Vape
As a leading e-liquid business that delivers legal USA nicotine products to consumers, cannot stress enough how vital it is to deal with your Element Vape package properly. The security of consumers’ safety is very important, and we do everything we can to make sure your orders are processed quickly and securely. However, some of the issues we experience with returning customer goods, often stem from our lack of knowledge or patience. For these reasons, we have created a simple guide to help you deal with your return packages.
If you have got received a blunder from your local shipping service and would certainly like to cancel your order, very first check your e-mail and/or spam filter this means you clicked about the correct shipping and delivery address and/or WEB ADDRESS. Once this has been done, when you are nevertheless thinking about continuing, just answer the email with the details of your request and you should greatly appreciate any assistance you might offer. For specialized issues, you may need to get in touch with customer care via their phone number: (Toll Free). Alternatively, if a person have any additional questions, you could send us an email and we will try our best to assist you.
Your bundle appear at your own door within more effective to ten working days. Please be aware of which shipping times may possibly vary from 1 courier company to another. Hence, it is, usually preferable to order with a reputable company. To assist ensure your package deal arrives safely, we always advise of which you sign your current parcel’s “Thanks With regard to Sending” section in order to arrives. Your local delivery services are usually required to obviously display this signature confirmation on just about all sent items, which includes Element Vape items.
Once your parcel has arrived at your entrance, you will have to collect that as soon as possible. This will be normally done simply by completing a self-addressed, stamped envelope along with your return tackle and tracking number. Upon arrival, keep your unit is completely charged and prepared to begin using this immediately. Usually do not hold out for your Element Vape product to be able to warm up; it cannot be stressed adequate, especially in the case of rechargeable batteries.
As defined inside the above passage, when shipping to UK residents, delivery will probably be facilitated by among our nationwide network of courier companies, such because DPD, FED EX or UPS — but please enable for additional charges to be obtained into consideration whenever placing your order. Customers located within just the Republic of eire are not authorized to buy online. Inside most cases, clients located within typically the Republic of Ireland will be not able to purchase the product by using credit cards or free e cards. All of us are currently going through some issues together with credit card fraud in Europe and certain instances, payments made applying these methods may possibly be declined or reversed. In add-on, all deliveries to be able to EU customers might be susceptible to taxes and import responsibilities.
Whenever shipping internationally, please note that traditions procedures are really time-consuming and usually require the assistance of a great independent customs dealer. In the situation of an brought in product, delivery periods will be reliant on your courier’s international delivery services and transit periods may greatly exceed our internal shipping and delivery estimates. If you are unsure of expected transportation times, please get in touch with us immediately. Global orders will typically arrive within three to five business days following payment has recently been received.
For those questions concerning this matter, you should note that all queries should be aimed towards our company headquarters. Should a person need to create modifications or inquire about our services inside general, you may do so in anytime during business hours, Monday through Friday, except Weekend, Wednesday, and Thursday. Should you have got any other questions, you can both contact our consumer service team or one of our sales representatives in the main office. If you prefer to place your order on-line, you are pleasant to visit internet site and podsmall.com follow the particular simple instructions supplied. All billing and ordering information will certainly be provided from the click regarding a button.
As always, we strongly advise that all purchases be paid regarding in full before shipping and delivery or delivery associated with products. Any adjustments to shipping or even delivery policies will probably be clearly indicated after receipt of repayment. In the event of a problem in any item, please contact us all right away for any return or replacement. As long as your satisfaction will be our most important, all of us will work along with you to make certain that you have the best electric products available.